Privacy Policy

Last Updated: 2 Dec 2024

Introduction

CreateChat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CreateChat. This Privacy Policy applies to our website, https://createchat.co, and its associated services (collectively, our "Service").

Information We Collect

We collect the following types of information:

  • Email address
  • Name and surname
  • Authentication credentials
  • Chatbot configuration data
  • Conversation logs and chat histories
  • Training data provided for chatbot customization
  • Usage statistics and interaction data
  • Cookies and similar technologies for authentication purposes

How We Use Your Information

We use the collected information for the following purposes:

  • Operating and maintaining your chatbots
  • Processing conversational data using language model providers
  • Storing your data in secure cloud infrastructure
  • Analyzing chatbot performance and usage patterns
  • Improving our service and chatbot capabilities
  • Providing customer support and service updates
  • Authentication and session management through cookies

Service Providers and Data Processing

We work with trusted service providers to deliver our Service:

  • Supabase for database management and data storage
  • OpenAI and Anthropic as language model providers for processing conversational data
  • Vercel for hosting and delivering our web application

We ensure these providers maintain appropriate security standards and data protection measures. Importantly, we do not use any user-provided data to train artificial intelligence models. Your conversations and training data are only used to operate your specific chatbots and improve our service functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-out: You can opt-out of certain data collection and use practices by contacting us.
  • Data Export: You can request an export of your chatbot configurations and conversation histories.
  • Data Retention: You can specify retention periods for conversation logs and training data.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. This includes encryption of sensitive data, secure access controls, and regular security audits. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. For significant changes, we will provide additional notice through our service or via email.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@createchat.co